Back to School Synergy Support

This year, PGCPS is introducing a new student information system (SIS), Synergy.  Staff who are still in need of training should view the Synergy Training Schedule and register in eDoctrina for an appropriate session. Additionally, asynchronous resources exist on the Synergy site: bit.ly/pgcpssynergysync

If you’ve attended training and/or viewed the resources but still have questions, a variety of resources exist to support internal school-based staff.  These resources are for school-based staff members only.  Please see below for these important tools and resources.

Synergy Access:

For SIS Users, access is based on the role(s) you had in SchoolMAX. 

For newly hired teachers, access will be granted after your Oracle record is updated. Additionally, teachers must be attached to a schedule in Synergy to access TeacherVUE.
To resolve access issues:

• Ensure principal completes/updates the SIS Role Designee Selection Form
• Enter a HD ticket for Enterprise Systems with the employee’s name, EIN, and Synergy role(s)

ParentVUE Training and Support:

If you are a ParentVUE Manager or responsible for supporting parents with creating their ParentVUE account, join the following virtual training session:

• Webinar led by Technology Training Team (T3) staff with registration in eDoctrina open after August 16.
  • Thursday, August 22, 2024 10:00 - 11:30
  • Thursday, August 22, 2024 1:00 - 2:30

TeacherVUE Training and Support:

For teachers who will view basic student information, enter attendance and use the gradebook.

• In-Person Training will be led by the school-based TeacherVUE Teacher Leader based on the school’s schedule.
• Webinar will be led by T3 staff for schools without a Teacher Leader. Registration in eDoctrina:
  • Monday, August 19, 2024 1:00 - 2:30
  • Monday, August 19, 2024 2:30 - 4:00
  • Wednesday, August 21, 2024 2:00 - 3:30
• Support Q&A Drop-In Support led by T3 staff with registration in eDoctrina open after August 21 and 26.
  • Friday, August 23, 2024 9:30 - 10:30
  • Wednesday, August 28, 2024 2:30 -3:30 and 4:15-5:15

Principal and Assistant Principal’s Synergy Overview:

For principals and assistant principals to receive an overview of Synergy and information on monitoring related processes in your building.

• Webinar will be led by Department of Technology Integration and Support staff. Register using the link provided.
  • Wednesday, August 21, 2024 12:00 - 1:30  - Register for the Session

Synergy Support Hotline:

For all other Synergy-related questions, the following Phone Line and/or Zoom Support will be offered by T3 and the Department of Pupil Accounting School Boundaries (PASB) through Thursday, September 5, 2024 on the below dates and times:

Enrollment/Online Registration Support:

For registrars who have questions about specialized enrollment scenarios, contact the respective offices below: